Do not flush the following down the drain:
- Disposable diapers
- Egg shells, nutshells, and coffee grounds
- Sanitary napkins, tampons, condoms, or any non-organic material
- Paper towels or rags
- Dental floss
- Food items containing seeds and peelings
- Fats, oils, and greases
- Limit or eliminate your use of a garbage disposal. Instead, consider composting your feed waste items.
- Tank lids must remain visible and must NOT be covered by sod, shrubs, or bark and maintain a 24-inch clearance.
- It is possible that major landscaping items, e.g., shrubs and trees that obstruct access to the tank lids may be damaged during the performance of operation and maintenance activities. In accordance with the STEP system easement, the owner waives any claim against the City for damage to said items in the case where work by the City is done in a reasonable manner.
- You must maintain a 3-foot clearance around and in front of the electrical (alarm) box. This means no shrubs or fences can block the box. This allows technicians to access the box to perform routine and emergency maintenance.
- Please make sure your alarm box is located in front of your fence line. Why? Because if your alarm box is located behind a fence, we cannot perform maintenance unless you are home.
- Repairing and maintaining the STEP system tank, electrical (alarm) box, and outlet lines from the tank.
- Checking the system and sludge levels in the tank and when necessary, sludge removal.
- Periodically checking and removing the sludge in the tank (approximately every three years).
- Repairing and maintaining the home plumbing and sewer line from the house to the STEP system tank.
- Damages to the home or STEP system that occur due to the City's inability to access the STEP system (e.g., electrical box behind a fence).
- Providing electricity for the pump and controls.
- Calling to report an alarm, and minimizing water use during an emergency.
- Eliminating the disposal of improper material into the STEP system.
If you experience a water system malfunction or emergency at any time please call 360-789-9079, including after business hours, on weekends, or during holidays and you will be connected to a dispatcher who will send someone to your location.
If you experience a sewer system malfunction or if your sewer alarm comes on at any time please call 360-458-8411 to be connected to our sewer treatment plant. If you call after business hours, on weekends, or during holidays, your call will be routed to a call-out phone and one of our employees will promptly reply.